Terms of Service

1. Acceptance of Terms

By accessing and using QovaTech's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

QovaTech provides business automation solutions, including but not limited to:

• Custom SaaS development and implementation
• CRM system automation and optimization
• API integration and connectivity solutions
• Marketing automation and workflow optimization
• Business process automation consulting
• Technical support and maintenance services

3. Client Responsibilities

As a client of QovaTech, you agree to:

• Provide accurate and complete information for project requirements
• Respond promptly to requests for information or feedback
• Make timely payments according to agreed schedules
• Ensure you have necessary permissions for data and system access
• Comply with all applicable laws and regulations
• Not use our services for illegal or unauthorized purposes

4. Payment Terms

Project-Based Services

• Payment schedules are defined in individual project agreements
• Typical payment structure: 50% upfront, 50% upon completion
• Late payments may incur interest charges of 1.5% per month
• All payments are due within 30 days of invoice date

Recurring Services

• Monthly or annual billing cycles as agreed
• Automatic renewal unless terminated with 30 days notice
• Pro-rated refunds for unused portions upon cancellation

5. Intellectual Property

Client Data and Content

You retain all rights to your data, content, and intellectual property. QovaTech will not claim ownership of your business data or proprietary information.

QovaTech Solutions

Custom solutions developed specifically for your business become your property upon full payment. However, QovaTech retains rights to:

• General methodologies and frameworks
• Pre-existing tools and technologies
• Non-proprietary code and algorithms

6. Confidentiality

QovaTech commits to maintaining the confidentiality of all client information, including:

• Business processes and proprietary methods
• Customer data and contact information
• Financial information and business metrics
• Technical specifications and system details

This confidentiality agreement remains in effect even after project completion or service termination.

7. Service Level Agreements

Development Projects

• Project timelines are defined in individual agreements
• Regular progress updates and milestone reviews
• Testing and quality assurance included in all projects

Support Services

• Response times: Critical issues within 4 hours, general inquiries within 24 hours
• 99.5% uptime guarantee for hosted solutions
• Regular system monitoring and maintenance

8. Limitation of Liability

QovaTech's liability is limited to the amount paid for services in the 12 months preceding any claim. We are not liable for:

• Indirect, consequential, or punitive damages
• Loss of profits, revenue, or business opportunities
• Data loss due to client system failures
• Third-party service interruptions

9. Termination

By Client

You may terminate services with 30 days written notice. Completed work and outstanding invoices remain due.

By QovaTech

We may terminate services immediately for non-payment, breach of terms, or illegal use of our services.

10. Dispute Resolution

Any disputes arising from these terms will be resolved through:

1. Good faith negotiation between parties
2. Mediation by a mutually agreed mediator
3. Binding arbitration if mediation fails

11. Changes to Terms

QovaTech reserves the right to modify these terms at any time. Material changes will be communicated to clients with 30 days notice. Continued use of services constitutes acceptance of modified terms.

12. Contact Information

For questions about these Terms of Service, please contact us: